Have you ever thought about how you complete simple tasks in your business? For example, what does it look like when you phone someone? Do you have the list of contacts on your computer or in your outlook? Where do you find the contact number, and how do you make the call? By understanding these simple tasks, we can begin to understand what systems need to be in place to streamline our business processes.
Consider the example of a sales team who want their contacts on their phones because they are constantly on-the-go. To ensure that the data is integrated with their cell phones and the company's massive CRM, we must make sure that the contacts on their phones are only the ones they need. When they add a contact to their phone, it should automatically go into the company's database.
Moving on to support, if you are a solo entrepreneur who is overwhelmed with work, you need to start figuring out how to eliminate tasks that you no longer want to do. You can do this by duplicating yourself and finding ways to answer common questions or problems. For instance, you can write down the answers to frequently asked questions, take a video and send it out, or find a way to automate the process.
However, support is not just about finding ways to eliminate tasks or answering common questions. It also has to do with your state of mind. As an entrepreneur, you may feel that nobody can do it the way you do it. You may feel that your audience wants you and only you. However, this is a mindset that needs to change. It is essential to understand that the problem in your business usually has something to do with the way you are thinking.
To shift your mindset, it is crucial to understand the stages in life that we go through. As consumers, we consume products and services. As entrepreneurs, we create, innovate, and solve problems. However, we must also learn to delegate and build systems that will help us grow our businesses.
In conclusion, by understanding simple tasks and the systems that need to be in place to streamline our business processes, we can improve our productivity, efficiency, and overall success. We must learn to delegate, build systems, and shift our mindset to grow our businesses successfully.